HEAD OF CUSTOMER SERVICE & SUPPORT
START YOUR CAREER NOW.
Full-time 38,5 hours per week
Location Gleisdorf, Austria
(m/f/d)
#YOUR-PROFILE
- Completed technical education (HTL, University of Applied Sciences, or University degree) in Automation Engineering, Mechatronics, Electrical Engineering, Mechanical Engineering, or a comparable qualification.
- Several years of professional and leadership experience in technical customer service, after-sales, or plant engineering, ideally within the intralogistics or automation technology industry.
- Strong customer orientation with experience handling complex technical systems and demanding customer projects.
- Entrepreneurial mindset, high level of initiative, and a structured, solution-oriented approach to work.
- Strong leadership and communication skills, combined with a hands-on mentality, decisiveness, and a passion for developing and mentoring employees.
- Excellent German and good English language skills, both written and spoken.
Apply now through our job portal.
#YOUR-TASKS
Strategic oversight
- Responsibility for the strategic development of the Customer Service & Support department.
- Development and implementation of a sustainable service and after-sales strategy.
- Further development of the service portfolio and continuous optimization of customer support.
- Full responsibility for the department’s budget, resources, and overall performance.
Operational Management
- Provide functional and disciplinary leadership to the Customer Service team.
- Manage and coordinate national and international service operations.
- Ensure efficient delivery of hotline, remote, and on-site support services.
- Prioritize and manage critical service requests and escalation cases.
- Ensure high system availability and compliance with agreed service level agreements (SLAs).
Customer Management
- Build, manage, and further develop long-term customer relationships.
- Act as the point of contact for escalations and complex customer issues.
- Conduct regular customer and service review meetings.
- Ensure a high level of customer satisfaction.
- Identify and develop service opportunities in close collaboration with Sales, Project Management, and Engineering.
Team Leadership
- Provide functional and disciplinary leadership and drive the further development of the Service team.
- Foster an open, solution-oriented, and customer-focused company culture.
- Manage workforce planning, recruitment, and employee development.
- Conduct employee performance discussions and define, monitor, and follow up on shared objectives.
#YOUR-BENEFITS
- Promotion of personal and professional development (e.g. English courses).
- Free on-site parking and good transport connections.
- Health promotion, fruit, and company events.
- E-bike leasing also for private use.
- Charging for electric and hybrid vehicles via company charging stations.
#WHAT-WE-OFFER
- A secure and long-term position in our growing intralogistics technology company with a young, dynamic team.
- Innovative corporate culture that provides room for excellence and ensures our position as a global technology leader.
- Value-driven work environment that fosters collegial collaboration and encourages active participation.
- Challenging tasks with personal responsibility and room for individual creativity.
- Competitive salary: at least € 5.000,00 gross per month.
- Willingness to pay above the collective agreement depending on qualifications and experience.
- Become part of a growing team and kick-start your career.
We look forward to receiving your compelling application through our job portal.
Fb JOBPORTAL.
EMPLOYEE TESTIMONIALS.
Matthias – Team Leader Mechanical Engineering.
Opportunities for career starters.
Even during the final phase of my studies at the Technical University (TU) Graz, I was able to start my professional career in technical sales at Fb Industry Automation. Thanks to flexible scheduling, I was able to complete my master’s degree without any issues. With the support of my colleagues, getting up to speed on projects was easy. Every single workday is varied, and I constantly gain new experiences. The doors are always open for both internal and personal training and development.
Gabriel – Project Manager.
Mentorship Program.
I have been working at Fb Industry Automation as a Junior Project Manager since September 2022. Thanks to the mentorship program, I was able to quickly get a foothold in project management and take on multiple projects early on. Another advantage is the ability to combine my studies with professional responsibilities.
The best part of my job, however, is the pleasant working atmosphere and the great willingness to help each other. This way, even during busy times, the fun never takes a backseat.
Katharina – Technical Sales Engineer.
Innovative company.
I began my career at Fb Industry Automation in September 2019. While pursuing my part-time studies, I was given the freedom and support to immediately apply my newly acquired knowledge in real-world projects. For me, Fb is an innovative company that consistently stays ahead of the curve, which is clearly reflected in my day-to-day work. Every day, I have the opportunity to collaborate with a young, motivated team to develop new and creative solutions. Thanks to the flexible home office policy, my long commute of over 60 km has never been a barrier.
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